Need to get in touch with us?

Answers to most questions can be found here on the website under FAQ. If you do not find an answer to your question, please feel free to contact us.

You can reach us on weekdays from 8am to 10pm (CEST) by email at [email protected] or through the phone on +46 10 888 68 68 from Sweden.

You can reach us on weekdays from 7am to 9pm (UK time) by email at support[email protected] or through the phone on +44 20 8028 0488 from the United Kingdom.

Not sure if your lock is compatible?

Glue Smart Lock works on most Swedish locks with a thumb turn. It also works on locks that have both a thumb turn and a key cylinder on the inside of your door with our product "Scandinavian Standard Lock with thumb turn and key cylinder".

Wondering how to get your Glue Smart Lock up and running?

With your app by your side, installing Glue Smart Lock on your door is a piece of cake. You’ll be done in 10 minutes. And in case you run into issues? Our team is standing by to help you.

Need help installing your Glue Smart Lock?

Not enough time? Are you worried you'll install it wrong? No problem! Together with our installation partner Tech Troopers we offer home installation for 799 SEK and guided installation through telephone for 199 SEK. Only in Sweden.

Frequently asked questions

Common questions, answered.

How is a Glue Smart Lock powered?

What do I do if my smartphone runs out of battery?

I have a new phone. How does that affect my Glue Smart Lock?

I've forgotten my password, how do I reset it?

How do I connect my Glue Smart Lock to my smartphone?

What permissions do the people I invite receive?

How do I share digital keys?

How do I recall digital keys?

My guest did not get my digital key invitation. What's wrong?

How do I enable / disable notifications in the Glue app?

What are InHome events?

What’s included in the Glue subscription?

It feels like I am turning the thumbturn against the motor. What do I do?