The Glue Address is a unique username and address that is generated for you when you create an account in the InHome delivery app. You shop online as normal and instead of entering your personal details, you enter your Glue username and address. When the parcel arrives at our warehouse the username helps us to identify that the parcel is meant for you.

MatHem in-fridge deliveries have no additional cost. InHome deliveries of parcels cost 69kr per delivery. You can include as many items from as many online stores as you want as long as we receive the parcels by 12:00hrs CET the day before your chosen InHome delivery date and everything will be delivered on the same day for the same price.

Glue will not accept or process the following type of deliveries:

- Individual items of over 25 kg of weight, 1.75m of length or 3m of circumference

- Deliveries containing living animals ( livestock/pets)

- Goods that require ID control such as tobacco or alcohol

- Dangerous goods such as chemicals, explosives or other goods of similar classification

- Goods that are sensitive to temperature

- Deliveries requiring payment of custom fees or other payments required upon delivery.

Glue will reject restricted delivery items and direct them back to sender or, where applicable, hand over to a delivery service provider of our choice.

The Glue Smart Lock is compatible with ~90% of locks and doors in Sweden. You can find more information on how to check if your door is compatible here.

All of our Glue InHome offers include free installation. Once you have confirmed an order for one of our offers, you will be asked to book a free installation slot with someone from our Glue Installation team. At the arranged time and date someone will come to your home and install the Glue Lock for you. The installation usually takes between 10-20 minutes. The installation team will also help you with setting up your accounts on the Glue Lock app and the Glue InHome app.

The Glue Smart Lock is a retro-fit device that is attached to the back of your existing lock. When installed it causes no structural change or damage to either your existing lock or your door. If you ever decide to remove the lock again, e.g. when you move out, there will be no damage to your door or a lock and it will go back to exactly the same state it was in before the Glue Smart Lock was installed.

Please warn our InHome Delivery drivers through the “Notes” section in the Glue InHome app to watch out for your four-legged friend. Ideally, we kindly ask you to please keep any pets behind a closed door with no access to the door through which you receive deliveries on delivery days where possible.

Glue InHome is currently not integrated with home security systems. We don't recommend using Glue InHome Delivery if you're not comfortable disarming your security system on the day of the delivery. You will need to disarm your home security alarm so the driver doesn't trigger the alarm.

You can reach us through the phone on +46 10 888 68 68 from 8:00 am – 10:00 pm (CET) on weekdays, and from 10:00 am to 4:00 pm (CET) on weekends. Alternatively, you can send us an email to support@gluehome.com.